FREQUENTLY ASKED QUESTIONS
Why are MediPeds® socks good for someone with diabetes?
MediPeds® Symptoms of Diabetes Socks feature non-binding extra wide stretch tops to fit swollen feet and legs, cushion soles to comfort your foot, smooth "no-rub" toe seams to reduce irritation, and a COOLMAX® /Cotton blend fiber to keep feet dry.
What is the COOLMAX® / Cotton blend fiber?
COOLMAX® fiber is a “+” (plus) shaped polyester that channels moisture. Cotton is a soft, natural, absorbent fiber. They are specially blended together into one yarn that offers the benefits of both.
How does the COOLMAX® / Cotton blend fiber keep feet dry?
In the cushion sole of the sock, the blended COOLMAX®/Cotton fiber is looped above and below a regular polyester yarn to get the terry sole. When your foot sweats, the cotton absorbs moisture and the COOLMAX® fiber “wicks” or pulls the moisture away from your foot through the channels to the outside of the sock--keeping your feet dry.
Will MediPeds® products help treat foot issues caused by diabetes?
MediPeds® products are not intended to diagnose, treat, cure, or prevent any disease. People with Diabetes should visit their physician regularly and have their feet checked.
How do I choose which MediPeds® product I need?
Please refer to our Product Choice Guide to view our symptoms of diabetes, compression, and moisturizing socks.
Tell me about the MediPeds® compression socks and hosiery?
MediPeds® compression socks and hosiery provide moderate compression with graduated sizing that fits from ankle to calf. The all day massaging support helps fight leg fatigue and swelling.
What is the graduated compression for the MediPeds® Compression Socks?
Our MediPeds® compression socks are rated as 8-15 mmHg.
What makes the MediPeds® Moisturizing Sleep Sock special?
The MediPeds® Moisturizing Sleep Sock is actually microencapsulated with aloe vera beads and aromatherapy. They continuously moisturize your skin as you move and release them – and they last up to 25 washings. Plus, they feel super soft!
Are MediPeds® products manufactured with any materials that may cause an allergic reaction?
All MediPeds® products are latex free and do not contain any harmful dyes or additives.
Are MediPeds® symptoms of diabetes socks safe for non-diabetic people to wear?
MediPeds® products are completely safe for anyone to wear. Our symptoms of diabetes socks will increase comfort and wick away moisture, while keeping a hug fit around your foot.
Where can I find MediPeds®?
Please check our Retailers page.
Is there a guarantee on MediPeds® products?
If you are not completely satisfied with your MediPeds® socks, simply return them to us for replacement.
What are the washing instructions?
Machine wash in cold water. Use only non-chlorine bleach when needed. Do not use any silicon based softener, whether it’s fabric softener or dryer sheets. Tumble dry low. Do not iron.
Who can I contact with a question or comment about my MediPeds® product?
For product questions or comments contact our Customer Service department. Send us a message through our contact form or call 1-828-397-5376 Monday – Thursday 8:00 AM – 4:00 PM EST.
What forms of payment do you accept?
We accept the major credit cards Visa, MasterCard, American Express, and Discover as well as direct PayPal account payments.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.
How secure is this store?
All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.
What is your exchange / return policy?
Customer satisfaction is of the utmost importance to us. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).If you need to return an item, simply contact us at firstname.lastname@example.org or call us directly at 800-367-4591.
Do you ship internationally?Unfortunately, we are unable to ship outside the United States at this time. We can ship to virtually any address in the United States and its territories.
If you have further questions, please feel free to contact us.